Masergy Communications, inc.

Tier 2 NOC Engineer

Job Post Information* : Posted Date 6 months ago(10/16/2019 7:48 AM)
# of Openings
Job Locations
PH-Mandaluyong City, Metro Manila
Information Technology



The Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues.


The Tier 2 Analyst directly supports a global environment. Candidate must be flexible to work shift hours and be available for one weekend day (Sat or Sun). This is a full-time position with competitive compensation and benefits. A successful candidate will be a quick thinker, able to multitask several issues at once and fast learner.          



  • Troubleshoot issues with external customers and network/telecom providers
  • Work with service providers and vendors to drive issues to resolution
  • Carry out maintenance activities according to engineering MOP’s
  • Perform router and firewall activations for new and existing customers
  • Perform test and troubleshooting of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits
  • Investigate and complete reason for outage (RFO) reports on all network outages
  • Mentor and help train Tier I NOC Analysts
  • Accept external/internal customer calls, vendors, and partners
  • Perform special projects, network audits


Certifications Preferred:
Nokia NRS II
Fortinet NSE 4/7


Minimum 6 years’ experience working in complex LAN/WAN/WLAN support or implementation role. Preferably with previous experience in the service provider business facing enterprise/corporate customers. (Implementation/troubleshooting responsibilities include Core, Edge and Premise routers, switches, firewalls and NIDs)


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