Masergy Communications, inc.

Tier 2 NOC Engineer

Job Post Information* : Posted Date 6 months ago(10/16/2019 7:48 AM)
# of Openings
1
Job Locations
PH-Mandaluyong City, Metro Manila
Category
Information Technology

Overview

Overview

The Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues.

 

The Tier 2 Analyst directly supports a global environment. Candidate must be flexible to work shift hours and be available for one weekend day (Sat or Sun). This is a full-time position with competitive compensation and benefits. A successful candidate will be a quick thinker, able to multitask several issues at once and fast learner.          

               

Responsibilities

  • Troubleshoot issues with external customers and network/telecom providers
  • Work with service providers and vendors to drive issues to resolution
  • Carry out maintenance activities according to engineering MOP’s
  • Perform router and firewall activations for new and existing customers
  • Perform test and troubleshooting of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits
  • Investigate and complete reason for outage (RFO) reports on all network outages
  • Mentor and help train Tier I NOC Analysts
  • Accept external/internal customer calls, vendors, and partners
  • Perform special projects, network audits

Qualifications

Certifications Preferred:
CCNP
Nokia NRS II
Fortinet NSE 4/7

 

Minimum 6 years’ experience working in complex LAN/WAN/WLAN support or implementation role. Preferably with previous experience in the service provider business facing enterprise/corporate customers. (Implementation/troubleshooting responsibilities include Core, Edge and Premise routers, switches, firewalls and NIDs)
 

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