Overview

The Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues.

The Tier 2 Analyst directly supports a global environment. Candidate must be flexible to work shift hours and be available for one weekend day (Sat or Sun). This is a full-time position with competitive compensation and benefits. A successful candidate will be a quick thinker, able to multitask several issues at once and fast learner.          

• Troubleshoot issues with external customers and network/telecom providers
• Work with service providers and vendors to drive issues to resolution
• Carry out maintenance activities according to engineering MOP’s
• Perform router and firewall activations for new and existing customers
• Perform test and troubleshooting of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits
• Investigate and complete reason for outage (RFO) reports on all network outages
• Mentor and help train Tier I NOC Analysts
• Accept external/internal customer calls, vendors, and partners
• Perform special projects, network audits

Certifications Preferred:
CCNP
Nokia NRS II
Fortinet NSE 4/7

• Minimum 6 years’ experience working in complex LAN/WAN/WLAN support or implementation role. Preferably with previous experience in the service provider business facing enterprise/corporate customers. (Implementation/troubleshooting responsibilities include Core, Edge and Premise routers, switches, firewalls and NIDs)
• Amenable to work on a shifting schedule/ Night Shift
• work from home until further notice

Masergy believes diversity and equal employment opportunities benefit not only its employees but the Company as well. Masergy is committed to providing equal employment opportunities for all employees and applicants for employment without regard to the following legally protected characteristics:  race, color, religion, sex, marital status, national origin, age, sexual orientation, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including characteristics and testing), gender identity, citizenship status, uniformed servicemember or veteran status or any other legally protected characteristic under applicable local, state or federal law, and complies with all applicable nondiscrimination laws.

Masergy helps companies of all sizes digitally transform using our innovative cloud and network platform. Recognized as the pioneer in software-defined networking, we enable unrivaled application performance and unparalleled customer experiences with a portfolio of Managed SD-WAN, UCaaS, CCaaS, and Managed Security solutions.